Free US shipping for purchases over $35. Free international shipping for purchases over $75.
Due to COVID-19, there may be significant delays in the delivery but hopefully you'll receive your order on time. If your order shows as "delivered" but you haven't received it, please wait about 3 days to see if it arrives. The delivery status is typically based on scan data from USPS and sometimes USPS marks packages are delivered before they actually put it in your mailbox. I recommend contacting your local post office about the missing package. You can also email them here (https://missingmail.usps.com/). If USPS cannot track your package, feel free to reach out to me (Alice) at @dotoridesigns on instagram or firstname.lastname@example.org.
Refunds, returns & exchanges
We are not responsible for damages during shipping. Unfortunately no refunds or returns are accepted. However if there is a manufacturing issue with any items please contact me so we can work on a solution.
Order acceptance and cancellation
We reserve the right to cancel or refuse to accept any orders at any time. Notification is sent via email to the email address you provided when submitting your order.
For any other questions
Please feel free to email me at email@example.com or DM us on @dotori.designs on Instagram!